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PROCESS | FAQ
- Q1What mascot costume products and services do you offer (character costumes, inflatable costumes)?
We provide a full-service solution for mascot costumes, from 3-view design, 3D modeling, proportion adjustment, production, to cleaning and maintenance. We can customize according to brand needs, including plush character costumes, plush inflatable costumes, large inflatables, ready-made costumes, costume accessories, and other related custom services.
- Q2What is the difference between character costumes and inflatable costumes?
Plush Character Costumes
Advantages
1. 3D Design:
Character costumes are made of sturdy materials such as polystyrene and EVA foam, which allow for more detailed and three-dimensional appearances. If your mascot has a complex design with many accessories, a character costume is recommended to achieve a more realistic look.
2. Good Mobility and Durability:
The materials used are generally strong, making the costume suitable for repeated use and able to withstand pressure. They also offer better mobility for longer activities.
Disadvantages
1. Heavier and Bulkier:
Due to the materials, character costumes are usually heavier. Wearing them for long periods may cause fatigue, and their size makes transportation less convenient.
2. Less Breathable:
Although fans are installed inside the head for ventilation, the breathability is still lower compared to inflatable costumes.
Plush Inflatable Costumes
Advantages
1. Lightweight and Easy to Wear:
Inflatable costumes are made of lightweight materials, making them easy to wear. They are also easy to store and can be powered by UN38.3-certified batteries, making them convenient for both domestic and international events.
2. Well-Ventilated and Flexible in Size:
Lightweight materials combined with 1-2 fans for continuous inflation make inflatable costumes cooler to wear. They can also achieve larger or more unique shapes and sizes.
Disadvantages
1. Simpler Contours:
Because inflatable costumes rely on air, their shapes are rounder and simpler, lacking the three-dimensional detail of character costumes.
2. Limited Usage Time:
Inflatable costumes require batteries to power the fans, which limits usage time. Depending on your event duration and specific needs, you can choose the costume type: character costumes for detailed, three-dimensional designs, or inflatable costumes for portability and convenience.
- Q3Can I order a costume if I only have a concept or rough sketch?
Absolutely! If you only have an initial concept, hand-drawn sketch, or a single front-view illustration, we can evaluate whether additional drawing fees apply and assist in creating complete 3-view designs to facilitate costume production.
- Q4What materials are available for mascot costumes?
We offer a variety of materials, including breathable fabrics, high-density foam, EVA, and even ESG-compliant eco-friendly materials, ensuring durability and ease of cleaning.
- Q5What are the average size and weight of the costumes? Will they be uncomfortable to wear?
Costume Dimensions
Plush Inflatable CostumeWidth: 70-140cm, Height: 165-200cm (depends on wearer height).
Plush Character CostumeHead size: 65-90cm (depends on wearer height).
Please check whether the costume head can pass through stairs, doors, elevators, or transportation equipment.Costume Weight
Plush Inflatable CostumeApproximately 2-8kg (air support makes it feel lighter).
Plush Character CostumeApproximately 4-15kg (weight supported by wearer).
Recommended Height Range
Standard range: 150-180cm (±5cm is wearable).
When creating the 3-view design, wearer height will be confirmed. Custom sizes are available for taller or shorter individuals.
- Q6How long does it take to produce a mascot costume?
After confirming the official order, standard production takes approximately 45 working days (excluding holidays).
Delays may occur due to special material procurement, multiple review cycles, peak season, natural disasters, or other uncontrollable factors. For event planning, it is recommended to contact us early.
Rush Production
Production schedule can be adjusted for urgent orders with an additional fee. Availability may be limited during busy periods.
- Q7Do you provide costume cleaning and maintenance services?
Yes, we offer professional cleaning and maintenance services for a fee.
- Q8Do you offer warranty or after-sales service for mascot costumes?
We provide a 6-month basic warranty. Any defects caused by production issues will be repaired free of charge, with shipping fees evaluated case by case. Long-term maintenance and parts replacement services are also available for a fee to keep your costume in excellent condition.
- Q9How is the price of a mascot costume calculated?
Cost depends on size, material, design complexity, and required functions. Discounts are available for bulk orders or long-term partnerships. Please provide your requirements for a quote.
- Q10Can I try on a mascot costume before ordering?
Yes! You can contact our official LINE: @biq8320q, or call 07-5851500 to schedule a visit. At our Kaohsiung showroom, you can experience samples, fabrics, and components to better understand our costumes.
Add Official LINE Call for Inquiry - Q11Do you provide costume transportation services?
We provide domestic and international shipping using custom large protective packaging to ensure safe delivery. Professional logistics or air transport can be arranged; fees are quoted separately.
- Q12Can costumes include lights, sound, or special mechanical features?
We have experience adding LED lights, sound modules, and mechanical features (e.g., moving eyes, mouth, hands) to costumes, enhancing their detail and interactivity.
- Q13Are there size limitations for costumes?
All costumes are custom-designed, ranging from wearable sizes of 160-200cm to large display inflatables of 300-600cm.
Rush production is possible with an additional fee, subject to availability during busy periods.
- Q14Can you help plan a brand mascot and handle full production?
Yes, we have a professional design and production team offering brand mascot design, character creation, costume production, and full-service merchandise extension to help businesses build their ideal brand ambassador.
- Q15Can you produce licensed characters (e.g., Pikachu, Disney) costumes?
We primarily custom mascots for clients and brands. If you require a licensed character, please provide the proper IP authorization. We cannot produce unauthorized copyrighted costumes due to legal restrictions.
- Q16How should mascot costumes be cleaned and maintained?
Storage
Wipe clean and thoroughly dry after use.Store in a cool, dry place; avoid heat, humidity, and direct sunlight.Use desiccants to prevent mold.Cleaning
Use tape to gently remove dust and lint.For stains, gently wipe with a wrung-out damp cloth to prevent spreading.If self-cleaning is not possible, we provide professional cleaning services. - Q17Do you have any recommendations for wearing mascot costumes?
Recommended continuous wearing time: within 30 minutes, with regular breaks and rotation.
In summer: reduce to 10-15 minutes to avoid heatstroke and dehydration.Cooling Tips
Built-in ventilation fans inside the costume.Optional cooling vest available; use appropriately and stay hydrated.For long outdoor use, pay special attention to body temperature and safety.